In the past few years, we’ve seen a lot of talk about artificial intelligence (AI). We’ve read headlines about how AI is going to be the end of us all. We’ve also heard that AI will create more jobs than it destroys, and that it’s already changing lives for the better. The truth is somewhere in between—and businesses need to take note.

As with any new technology, there are pros and cons when it comes to implementing AI systems in your business. But if you want to stay ahead of your competition and make sure your company doesn’t fall behind because it’s not using AI solutions, then you need to know what they are so you can start implementing them today!

Why does AI matter for enterprises?

Why does AI matter for enterprises?

• AI is a technology that can be used to automate tasks, improve efficiency of business processes and provide better services.
• It can help enterprises improve customer experience by providing better service and reducing waiting time.
• It can also help improve employee experience by automating routine jobs and enabling them to focus on higher-level activities.

Recruiting and human resources

AI can help recruiters with sourcing candidates, screening resumes, and scheduling interviews. It can also assist in the employee onboarding process by guiding new hires through their first steps at a company—such as setting up an email account or learning how to use the company software. AI can also help with employee development; it can recommend training programs based on an employee’s prior performance and job responsibilities, or even conduct performance reviews by evaluating an employee’s accomplishments against specific company goals.

Finally, AI is a useful tool for improving workplace satisfaction among employees. A survey platform powered by machine learning algorithms could offer personalized questions based on each user’s demographics (age range, gender) and responses from previous surveys—which means that you’ll get more accurate results every time someone takes your survey!

Marketing

AI can be used in the marketing department to increase the effectiveness of ads. AI can be used to improve the targeting of ads and make sure they are reaching their intended audience. It can also help improve the quality of ads, by ensuring they are relevant, interesting, and engaging. Finally, AI can improve personalization, ensuring that each user sees only those things which will interest them most.

Supply chain and operations

AI is also being used to optimize supply chains and operations. For example, AI can be used to predict demand and order more inventory as needed, reducing waste by ordering only what’s needed. In addition, businesses can use AI systems to optimize the supply chain itself — thus reducing lead times, improving customer service and increasing profit margins.

Customer service

AI can help customer service managers automate the customer service process, providing more personalized and faster service at scale. Most companies have to deal with a high volume of incoming calls, emails, chats and social media posts from customers every day. They also have to provide answers to thousands or millions of customer inquiries over social media channels such as Facebook or Twitter.

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`The solution is AI-based chatbots that can handle most routine queries on their own without human intervention – freeing up your employees to focus on more complex issues that require human expertise.

Sales and CRM

Sales and CRM are two areas where artificial intelligence has been used to great effect. AI can recommend products to customers, handle customer service inquiries, and help salespeople make the best decisions every day. The use of AI also helps automate sales processes, improving efficiency and accuracy while reducing costs.

Nearly every part of a business could be changed by AI, from recruiting to sales. In fact, it already is.

There are many business applications for AI, and the list is only going to grow as the technology becomes increasingly advanced.

• Recruiting: The most common use of AI today is in hiring processes. Companies like HireVue and Textio use machine learning to parse through thousands of résumés to identify candidates with certain characteristics that will be more successful in a particular role within an organization. In fact, these types of algorithms are so effective that some companies now use them as part of their standard interview process—without needing an actual human interviewer!
• Customer service: Another popular application is customer service automation—using chatbots or virtual assistants to answer questions and resolve issues directly through text interfaces or voice commands. This takes away time-consuming manual work from human agents while also providing better experience for customers who can get help at any time day or night without having to wait on hold or make a call back later in the week (or month). It also saves companies money since they won’t need as many full-time employees supporting customers over email/phone/chatting on Twitter all day long; AI will do much better than humans when it comes down it taking care of basic requests quickly without needing constant oversight from higher-ups who don’t understand what’s going on anyway! There’s nothing worse than dealing with those kinds.”

Conclusion

We’ve covered some of the most popular business applications of AI, but there are many more. As you can see, it’s not just about recruiting and sales anymore; it’s also about customer service and even CRM. And while some people might be concerned that AI will take away jobs from humans in these applications, we believe that the opposite is true—that AI will empower companies (and individuals) to do their jobs better than ever before.